Privacy Policy
Welcome to ROKTPAY VISA (referred to as “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and share your information when you use our website and services.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information:
– Account Information: When you create an account, we collect personal information such as your name, email address, phone number, and password.
– Identity Verification: To comply with regulatory requirements, we may collect information such as your date of birth, government-issued identification (e.g., passport, driver’s license), and proof of address.
– Financial Information: When you link your crypto wallet or debit card, we collect information such as wallet addresses, transaction history, and card details.
1.2 Usage Information:
– Log Data: We automatically collect information about your device and how you interact with our services, including your IP address, browser type, operating system, and access times.
– Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our website and store certain information.
1.3 Transaction Information
– Cryptocurrency Conversion: We collect information about the cryptocurrency you convert, including the type of cryptocurrency, amount, and conversion rate.
– Debit Card Transactions: We collect details about transactions made with your CryptoDebit card, including merchant information, purchase amount, and transaction date.
2. How We Use Your Information
We use your information for the following purposes:
2.1 To Provide Our Services:
We use your personal and financial information to facilitate cryptocurrency conversions, load funds onto your debit card, and enable global spending.
2.2 To Verify Your Identity:
We use your identity verification information to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
2.3 To Improve Our Services:
We analyze usage data to understand how our services are used and to improve the user experience.
2.4 To Communicate With You:
We use your contact information to send you important updates, transaction notifications, and promotional offers (if you have opted in).
2.5 To Ensure Security:
We use your information to detect and prevent fraud, unauthorized access, and other illegal activities.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
3.1 Service Providers:
We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, identity verification services, and customer support providers.
3.2 Legal and Regulatory Authorities:
We may disclose your information to comply with legal obligations, respond to legal requests, and protect our rights or the safety of our users.
3.3 Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.
4. Your Rights and Choices
4.1 Access and Correction:
You have the right to access and update your personal information by logging into your account or contacting us.
4.2 Deletion:
You may request the deletion of your account and personal information, subject to our legal obligations to retain certain data.
4.3 Marketing Preferences:
You can opt out of receiving promotional emails by following the unsubscribe instructions included in the emails or by updating your preferences in your account settings.
4.4 Cookies:
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
6. International Data Transfers
Your information may be transferred to, and processed in, countries other than the one in which you reside. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries.
7. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the effective date.
9. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@cryptodebit.com
Mail: ROKTPAY VISA Privacy Team, [Company Address]